Amy was an actor and theatre producer before transferring her skills to training in the workplace. She uses skills-practice to explore communication across all industries including healthcare. She advocates a focus on active listening, authenticity and empathy to enhance dialogue and enable meaningful change.
She has designed award winning training courses for the NHS for the past four years and recently co-authored an article published in the Emergency Medicine Journal highlighting the challenges of communication around death and dying over the telephone during the pandemic. This piece of work was recognised by the CIPD and this novel course was a finalist in their Learning and Development Best Supplier Awards.
She has designed and created courses for the financial sector, food manufacturing industry and the Ministry of Defence on a variety of themes including crisis management, leadership, diversity and inclusion and negotiating and communicating in challenging circumstances including breaking bad news.
She has also written and directed training videos exploring communication and patient experience for Tower Hamlets CCG and Barts Hospital Trust
Clients include: The NHS, Foreign and Commonwealth Office, KPMG, IOPC, Shell, TFL, BBC, Education First, Nestle, Bakkavar, Mott Macdonald, Hult International, Novo Nordisk, Kaplan.