Our focus is on Human Factors, non-technical skills and the skills that raise the bar of the service you offer. Our trainers have accumulated decades of experience in delivering engaging performance focussed education materials. As well as strong teaching credentials all our trainers have first-hand experience of working with people in crisis situations and have developed skills for managing this work.

“Human factors refer to environmental, organisational and job factors, and human and individual characteristics, which influence behaviour at work in a way which can affect health and safety” HSE.gov.uk