Leading challenging staff conversations
This 1 day course is aimed for staff who are new to being a manager/supporting staff or experienced staff who find having challenging conversations difficult.
It is an interactive course which aims to equip those that attend with useful tools which will help them to successfully lead challenging conversations with staff on a range of topics (e.g absenteeism, punctuality, performance)
Learning outcomes;
- To define key attributes of a productive conversation
- To give examples of different styles of leading conversations
- To practice leading challenging conversations
Course lead
Amy Oliver
Actor Facilitator
Helen Mills
Nurse and Clinical Educator
Indicative timetable (subject to modifications when tailoring to specific teams)
| 09:00 | Introduction of participants & faculty. Overview of the day |
| 09:45 | What is a challenging conversation? We need to understand from the group what are the challenging conversations |
| 11:15 | Tea Break |
| 11:45 | Defining what the attributes of a difficult conversation. This is an interactive session where the participants brainstorm |
| 12:30 | Tips and tricks to help you 30 mins – Faculty to provide tips and tricks to help with leading a challenging conversation |
| 1:00 | Lunch |
| 1:45 | Punctuality – With the use of an experienced actor the group will practice leading a challenging conversation |
| 2:30 |
Coffee |
| 2:45 | Absenteeism – With the use of an experienced actor the group will practice leading a challenging conversation |
| 3:30 | How to manage manipulative behaviour. With the use of an experienced actor the group will explore how to manage manipulative behaviour |
| 4:15 | Q and A . |
| 4:30 | Close |